Summary of Data Collection & Use
| Data Type |
Reason for collection |
Status |
| Name & Contact Information |
For account creation and verification |
Mandatory |
| Copy of Identity Document |
For KYC verification |
Mandatory |
| Payment Information |
For transaction processing |
Mandatory |
| Device & IP Information |
For security and fraud prevention |
Automatic |
| Gaming Activities |
For service improvement and responsible gaming |
Automatic |
| Cookie Data |
To Enhance the User Experience |
Optional |
1 Introduction
Welcome to game96. We believe that respect for user privacy is one of the core foundations of a trustworthy gaming platform. This Privacy Policy applies to all users of game96's services.
In this document, we detail — what types of personal data we collect, how that data is used and stored, under what circumstances it may be shared with third parties, and what measures we take to protect your information.
By creating an account or using game96's services, you are considered to have accepted this Privacy Policy. If you have any questions, our support team is always ready to help.
Important: This Privacy Policy has been prepared in accordance with Bangladesh's data protection laws. game96 always handles your data within the bounds of applicable legislation.
2 What data is collected
Game96 only collects information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy. We gather information in two ways — directly from you and automatically.
Directly collected data:
- Identity Information: Full name, date of birth, nationality.
- Contact details: Mobile number, email address, current address.
- Identity Document: A copy of your National ID (NID), passport, or driving license.
- Payment Details: Mobile Banking, Nagad, or Rocket number; bank account details.
- Support contact: Information you share via live chat or email.
Automatically collected data:
- Device Information: IP address, browser type, operating system.
- Log data: Login time, logout time, session duration.
- Gaming Activities: Betting history, win/loss records, deposit and withdrawal history.
- Cookie & Tracking Data: Page visits and click patterns (subject to your consent).
Please Note: Full card numbers and CVV details are never stored on game96 servers. Payment information is processed directly through a secure payment gateway.
3 How Your Information Is Used
Game96 uses your data only for defined purposes. We never use your information for unrelated activities. Below we explain exactly what data is used for and why:
- Account Management: For registration, login verification, and account security.
- KYC Verification: To verify identity and prevent unauthorized activity.
- Transaction processing: To process deposits and withdrawals securely.
- Customer Support: To respond to your complaints or inquiries.
- Fraud Prevention: To detect and prevent suspicious activity.
- Responsible Gaming: To detect unusual gaming patterns and take appropriate action.
- Service improvement: To improve the user experience.
- Legal Obligations: To meet regulatory requirements.
Marketing Communications: You can opt out of promotional emails or SMS at any time through your account settings.
4 Data Sharing Policy
Game96 never sells your data. However, in certain limited circumstances, sharing a restricted amount of information may be necessary:
When data may be shared:
-
Payment Processor: Necessary information is shared with Mobile Banking, Nagad, Rocket, or your bank to process transactions. This information is used solely for the relevant transaction.
-
Legal Obligations: Information may be disclosed in accordance with lawful orders from Bangladeshi courts or regulatory authorities.
-
Fraud Prevention: To assist authorities in investigating money laundering or other illegal activities.
-
Technology Service Providers: Limited technical data may be shared with server hosting or security service providers, who are not permitted to use it for any other purpose.
Our commitment: game96 never sells or transfers your data to advertisers, data brokers, or unrelated third parties.
5 Cookies & Tracking Technologies
Game96 uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.
Types of cookies we use:
-
Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled, as the site will not function without them.
-
Performance Cookies: To understand which sections of the site are used most. This data is collected anonymously.
-
Preference Cookies: To remember language and user preferences.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain site functionality.
6 Data Retention Period
Game96 does not store your data indefinitely. A specific retention period is defined for each type of information:
- Account Information: For the duration the account remains active and for 5 years after closure (as required by law).
- Transaction records: 7 years from the date of the last transaction (as required by financial regulations).
- KYC Documents: 5 years after verification.
- Support conversations: 2 years.
- Cookie Data: After the session ends, or a maximum of 1 year.
Upon expiry: Once the retention period expires, your data is securely deleted or anonymized. Where legal obligations apply, only the minimum necessary information is retained.
7 Your Rights
As a game96 user, you have specific rights over your own data. We fully respect these rights and are committed to helping you exercise them.
Right to Access Your Information
Contact support to find out what information we hold about you.
Right to Rectification
You can request that any incorrect or outdated information be updated at any time.
Right to Erasure
You may request deletion of your data where there is no legal obligation for us to retain it.
Right to Restrict Processing
You can request that we stop using your information for specific purposes.
Right to Data Portability
Request a copy of your data in a specified format.
Right to withdraw consent
Withdraw your consent to marketing communications or optional data collection at any time.
To exercise your rights: Email us at
[email protected] or reach out via live chat. We will respond within 30 days of receiving your request.
8 Third-Party Services
Game96 uses certain third-party technologies and services that keep the platform running. These providers are contractually bound to meet game96's security standards.
Types of service providers:
- Game Software Providers: For operating slots and casino games. They receive only game-related technical data.
- Payment Gateway: For transaction processing. They receive only the minimum information necessary to complete payments.
- Cloud Services: For secure data storage and server management.
- KYC Verification Service: For identity verification purposes. Data is not retained after verification is complete.
- Anti-Fraud System: To detect and prevent fraudulent activity.
All these providers act on behalf of game96 and are not permitted to use your data for their own purposes. game96 ensures data protection through legally binding agreements with each of them.
9 Minor Protection
Game96 is strictly for individuals aged 18 and above. We do not collect data from or provide services to minors under any circumstances.
- Age is verified at the time of registration.
- Age verification is confirmed through the KYC process.
- Accounts suspected of belonging to a minor will be temporarily suspended.
- If an account is identified as belonging to a minor, all associated data will be permanently deleted.
To parents and guardians: If your child has accidentally registered on game96, please contact
[email protected] immediately. We will take prompt action.
10 Changes to the Privacy Policy
Game96 may update this Privacy Policy when needed. In the event of any changes, we take the following steps:
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, advance notice will be sent to your registered email or via SMS.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
Stay informed: We recommend checking this page regularly. You will be notified directly of any significant changes.
11 Contact Us
For any questions, concerns, or requests regarding the Privacy Policy, please contact game96. Our dedicated privacy team is ready to assist you.
- Email: [email protected]
- Live chat: Click the live chat button at the bottom right of the platform.
- Response time: 48 hours for general requests; 30 days for data deletion or portability requests.
For the fastest resolution Use live chat. Our support team is available 24/7, 7 days a week.